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Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 31122
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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I have an HP pavilion desk top modle p6310y. when i turn it

Customer Question

i have an HP pavilion desk top modle p6310y. when i turn it on . it just stays on the hp page and will not proceed . it gives options on the page t press f9 for diagnostics and such . but when i press it nothing happens . so i am trying to put in the recovery
disk . but it will not start . it just goes to the hp page ans stays there no matter what i press
Submitted: 1 year ago.
Category: Laptop
Expert:  Charles A. Roberts replied 1 year ago.

Hello my name is***** am sorry you have encountered this kind of problem. Usually when this happens it means the hard drive is not able to proceed or the bios is getting stuck. Can you shut down the machine and remove the battery for me by chance?

Customer: replied 1 year ago.
i already replaced the hard drive . but i never removed the battery . let me try that i guess
Expert:  Charles A. Roberts replied 1 year ago.

Remove the battery and then power the machine on. Also have you loaded an operating system on the new hard drive yet?

Customer: replied 1 year ago.
no because nothing works.
it just goes to the hp screen .
so do i put the battery back in ,before i power it on .
Expert:  Charles A. Roberts replied 1 year ago.

No you can put it back in. What kind of software are you loading into the drive? Is it the original recovery software by chance? Or a windows disk?

Customer: replied 1 year ago.
its the original recovery cds . 3 of them from the geek squad at best buy.
however i turned it back on and it just shows the same screen. hp with f options f10 options etc,
i have a windows 7 cd i can use if i have to install that first . beacuse its a new hard drive and has never been formatted
what is my first step. if i can ever get off this hp page ??
Expert:  Charles A. Roberts replied 1 year ago.

Ok put in disk on and restart and push F12 tell me if you get any options. You may have to push it repeatidly when you see the HP screen come up.

Customer: replied 1 year ago.
ok
Expert:  Charles A. Roberts replied 1 year ago.

Let me know what happens

Customer: replied 1 year ago.
it restarts and a screen comes up and states rebbot and select proper device and insert media then press any key.
so i do that and its still the same screen
Expert:  Charles A. Roberts replied 1 year ago.

Ok what is the model number of this machine I need to see what triggers the boot options on your model.

Customer: replied 1 year ago.
i have an HP pavilion desk top modle p6310y thanks
Expert:  Charles A. Roberts replied 1 year ago.

Ok restart the machine and this time push the esc key when you see the hp logo and tell me what is listed.

Customer: replied 1 year ago.
ok it just takes me back to the boot menu .
insert media and press any key
Expert:  Charles A. Roberts replied 1 year ago.

OK you didn't push it a few times at all and it's not giving you any boot options when doing this?

Customer: replied 1 year ago.
i pushed esc several times before the hp logo because it does nothing once the hp logo is up no matter what you press and thats what it gave me,
the boot menu again
are you saying push it once ?
Customer: replied 1 year ago.
hello . i still need help please .
Customer: replied 1 year ago.
hello i was dumped by ***** ***** and nobody is willing to help me ,,>>>>>>>>>.911
Expert:  Richard replied 1 year ago.

Hi there and welcome

I am really sorry about that. I can work with you on this.

Do you still need assistance with this problem?

Customer: replied 1 year ago.
i still need help
Expert:  Richard replied 1 year ago.

Thank,

Which version of windows was installed on it?

Customer: replied 1 year ago.
windows 8.1