Hello and thank you for choosing JA.
My name is ***** ***** i will be assisting you with your question.
Firstly, lets make sure i understand your question.
Your mouse cursor is no longer working, and is NOT visible on screen anywhere?
What OS are you using? WinXP, Win7, Win8, Win10.
When did the problem FIRST occur, and what were you doing at the time it occurred...if anything?
did you have a mouse installed?
On windows 8, you only get a cursor if a mouse is installed and turned on.
Some toshibas have a button you can press to turn the mouse off, and is usually the F5 key.
FN is function, and could be a different color, than the rest of the keys.
pressing FN and holding it down, and also pressing F5, should return the cursor.
Does your keyboard still work, once you are at the desktop, after you log in?
Do you have a mouse you can install just temporarily to gain access? As its kinda hard to navigate through a PC without a mouse.
Okay, lets try this.
after you hit the start button or the windows key......if you are using Win8....you dont NEED to see the search box......just start typing, the search box will automatically appear
nope....you need to choose "change mouse settings"
I realize there may be more than 1 option, but you MUST choose "change mouse settings"
NOT "change settings on lap top mouse pad or touch pad"
select "Change mouse settings"
Select the "change mouse settings" with the mouse picture.
NOT the wheel symbol
This should open the Mouse Properties Box.
There should be 4 tabs:
Buttons, Pointers, Pointer Options, Hardware
Have you tried to restart your computer?
Please try this again.
We need to restart, so if you want to power down and then power back on, thats fine.
But you MUST be sure you have RESTARTED. Some folks are a bit confused as to what that means. As the computer has options for hibernating, or sleeping. We want to RESTART. This is an option, and it is called restart verbatim
1- Hit the windows key
2-Just start typing restart, when the option to "turn off your PC" use the arrow keys to highlight it, and hit enter.
3-Screen should change, and at the top you should see Settings, now use the arrow keys on the keyboard to get to the "Power" option, and hit enter.
4- A small submenu should appear, with 3 options. Sleep, Shut down, Restart. Use the arrow keys to highlight restart and hit enter.
Your PC should restart
I dont think that is a restart.....that is just singing off, and then signing back on again.
Can you follow the directions i gave you?
let me know when you have the mouse properties window open
select the tab that says "Pointer Options"
put a check mark in the box next to "show location of pointer when i press the CTRL key"
And then hit OK
use the TAB key on the keyboard
until the tab has a box around it.....then use the arrow keys to move over
to put a check mark....it must first be selected, has a line box around it.....then hit the spacebar, and it will put a check mark in the box
I can do a remote session, to see what is happening.
I dont think i can solve this in a back and forth chat window.
I think the best thing is for me to do a remote session on the computer you are having trouble with.
Yes i believe so.
But you have a subscription.....so im not sure what the cost is.....the cost should be outlined in the additional offer i submitted for remote support
I cant solve this issue unless i do remote support.
Or, i can opt-out, and allow another expert to try and help you.
Okay, well......on my end it is asking for an additional $21 for remote support.
Hi, I am Rob and i will do my best to help you here. If the mouse worked in the last week or so you might try a system restore to a time when it was working. Instructions below.
understand that the mouse on the laptop may just be physically broken. you can get a usb mouse for 10 or 20 bucks that just plugs in. If nothing else works that may be the cheapest and easiest solution. it would also make it much easier to do the trouble shooting to try to get the built in one working.
But you can navigate with the tab / arrow / enter key to get to almost anything without the mouse. you have to use the tabs or arrows until it is highlighted on what you want to click and then hit enter to click
System restore instructions - windows 7 8 10
hold the windows logo key and hit Rin the box that appears type
select restore to an earlier date.
Under the "suggested restore" which is usually not old enough to help is a link for "OTHER RESTORE POINTS"click that if the suggested ones are not BEFORE THE PROBLEM STARTED
choose a date from the calendar that is BEFORE you experienced the problem
hit ok / restore
the computer will start to shut down
a restoring settings box will appear with a status bar
when it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.
It is not perfect. But it fixes a lot of things.