Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
May I know the make and model number of your computer?
May I know the operating system you are using? Is it Windows 7?
Can I access your computer remotely and check the issue?
S H E F I N
Please go to the link below, click Download listed under All-In-One: TeamViewer full version, so that I can access your computer.
After installing it, let me know the ID (E.g 578 467 234) and password (E.g. 2345).
Please go to the link below, download and install the latest audio driver for your computer.
Let me know if the issue persists.