Hi there and welcome
As the first step, can you hold the power button down for 60 seconds then release.
Then power it on and tell me please what it then does
ok, can you give it 10 minutes and tell me what then happens please
Now what options does it give you?
ok, choose Advance options
What are you offered?
ok, choose troubleshoot, then advance then system restore
Run a system restore and let this complete please
Let me know if it then starts
ok, choose then refresh my pc, you are going to have to reinstall your programs again but it will save your data. Do not choose RESET my PC. Choose refresh
Let me know the results please
ok, go to Advance, then command prompt and it will take you to a screen you can type on
Tell me when your there please
type in sfc /scannow
Does it scan?
ok, type in
What does it then say?
does it offer to run on restart?
It is the internal hard drive that has crashed, we have ruled out all other caused for this.
I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. But the hard disk will have to be replaced physically.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
The repair, if not covered by warranty is about $150 including labor.
It was then that it crashed, during the updates.
I would get my money back from them, it would have been very likely they would have seen something was up, as you get a lot of performance issues and errors generally in the lead up to this, unless it was dropped or hit hard.
ok, it can just be bad luck, but we did all steps to repair it, even manually and it fails on all which confirms this as the issue sorry
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.