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Sandy
Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6064
Experience:  I have been fixing computers since last 7 years
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I have a gateway laptop that turns on, show the Gateway

Customer Question

I have a gateway laptop that turns on, show the Gateway logo, but then give me a black screen instead of the login screen. Gateway Model NV570P07u
Submitted: 1 year ago.
Category: Laptop
Expert:  Sandy replied 1 year ago.

Hi, I am Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

I will work with you until it is fixed.

Please reply back to me by clicking "Reply to Expert" and type your queries/result at the box given below.

What operating system is installed on the computer? Windows Xp/Vista/7/8/10

Expert:  Sandy replied 1 year ago.

Please reply back to me at this page.

What operating system is installed on the computer? Windows Xp/Vista/7/8/10

Customer: replied 1 year ago.
It's an Windows 8 operating system. I still haven't gotten an answer on what I should do next?
Expert:  Sandy replied 1 year ago.

Please hold down SHIFT and restart your computer.

Keep the SHIFT key down and the start tapping F8 key up and down many time and choose Safe mode.

Expert:  Sandy replied 1 year ago.

If above provided steps does not help you, please tell me if you have very important data on the computer or it is already backed up?

Is it fine to restore it to factory settings?

This will delete all of the data and programs and files on the computer which you have already stored on it.

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