Hi. My name is***** you for your question and the opportunity to assist.
I can help you get back in to your computer.
Have you first gone to this Microsoft site
and reset the password ***** the email account that shows on your login screen?
Thanks. Is it saying anywhere on the screen that the laptop is offline?
When your password ***** ***** it is verified over the internet on Microsoft's servers.
If the laptop is not connected to the internet the login fails. (do a restart first)
then enter your new password ***** the Toshiba (not a code sent by text)
If the laptop is connected and the password ***** fails
a reset disk will need to be created to get you back in to the machine and
I can walk you through that.