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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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On HP laptop. Have searched and some may be there but I 't

Customer Question

On HP laptop. Have searched for answers and some may be there but I don't understand them. Not dumb re computers.
After latest update to w-10 had back screen, no cursor. Connected to tv with HDMI and am now working thru tv.
Ckd all kinds of stuff re drivers etc. Apparently haven't hit the right item yet. When scrolling on tv sometimes see faint partial picture on laptop.
Thought about recover, but options are different than depicted on Microsoft site and didn't want to reinstall all my apps as indicated by recover screens.
Submitted: 1 year ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 1 year ago.
Hi,
I'm sorry about the issue. Do you mean nothing is showing on the laptop's screen, but it's working on the TV's screen?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you