Hi,I am Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it is fixed.
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Could you please tell me about the make of this laptop? HP, Dell, Acer, Toshiba, Sony or other.
What operating system is installed on the laptop? Windows Windows7/8 or 10
Is it slow due to slow internet connection?
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Please reply back to me at the box given below. Thank you.
Once you please reply at the box given below, I will start working with you. Thank you.