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Ask Sandy Your Own Question

Sandy
Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6002
Experience:  I have been fixing computers since last 7 years
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Windows 10 stall on upgrade to windows 8.1 pro

Customer Question

windows 10 stall on upgrade to windows 8.1 pro
Submitted: 1 year ago.
Category: Laptop
Expert:  Sandy replied 1 year ago.

Hi,I am Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

I will work with you until it is fixed.

Please reply back to me by clicking "Reply to Expert" and type your queries/result at the box given below.

Could you please clarify it once:

Are you trying to upgrade to Windows 10 from Windows 8.1 pro?

Are you getting any error message during this process? Please let me know.

Thank you.

Customer: replied 1 year ago.
No error message
Process stops
Expert:  Sandy replied 1 year ago.

Please follow these steps:

Restart your computer and check if process restart itself or not. Also, please tell me if it is your laptop or desktop computer.

And what is the make of this computer? HP, Dell, Acer, Toshiba, Sony or other.

Thank you.