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Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 34678
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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ASUS laptop running Windows 8.1 not responding to mouse or

Customer Question

ASUS laptop running Windows 8.1 not responding to mouse or pad. Shows desktop image and icons but does not open files
Submitted: 1 year ago.
Category: Laptop
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you power off the Asus

Remove the power cable and battery and hold the power button down for 60 seconds then release.

Then connect the battery and power cable and power it on and tell me if it is now responding correctly please.

Customer: replied 1 year ago.
I have powered it off multiple times and restarted-as I said in my first contact.
Your answer is not satisfactory and I would like the refund promised on your website
Reread my first contact for justification.
Expert:  Richard replied 1 year ago.

ok, this is different to letting the battery running down, and it was only the first step to resolving this.

But ok, refund will be organised.

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