Hi there and welcome
As the first step, can you remove the power cable and hold the power button down for 60 seconds and release.
Then connect the power cable and try to power on the Laptop and tell me if it now functions correctly.
Let me know please.
Thats no problem, you do not need to do the monthly subscription
Did you do the instructions I gave?
ok, power it off again.
Then power it on and keep tapping F11
What then happens?
ok, choose Troubleshoot.
Do you then get the option to reset the PC?
ok, do you have data on the Laptop you need to keep? As if you do, you will need to dismantle it and get your files off it.
If you do not get the option to backup the files
so choose reset and tell me if it gives the option to save the files.
You are given the option to refresh?
As this should have changed with windows 10 install
and its normally reset then keep my files,
But you see Refresh?
ok, choose Refresh, it will not touch your files but you will need to install programs again but you cannot avoid this.
Let me know the results please.
ok, that indicates a failure on the hard drive, and goes with the initial problem you have.
The next step is to attempt a reset but this is very likely to also fail, but first you need to get your data off the Laptop.
Are you comfortable dismantling it yourself? As then you can get this adapter
And connect it to your computer
ok, well the only option left is to attempt a reset, though its a good chance the whole hard drive is crashing.
IF the data is backed up, can you attempt the reset please
Let me know the error if it fails please
no, as you needed to create that before, and its the same as the reset
yeah, your hard disk has crashed. The data that was on it is lost so good you made the back up.
I am really sorry about this and you are going to have to return the Laptop to have the hard drive replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Is there anything else I can assist you with?