Thank you. Please try the following:
- Shut down the laptop, then press & keep holding the key 0 (zero), and then turn on the computer until the system recovery menu appears, then release the key 0, and continue to do factory reset.
Do you see any menu when trying the above step?
Please reply at the box below to continue troubleshooting. Thank you.
Please make sure to do this:
1. Shut down the laptop.
2. With the laptop powered off, press and keep holding the key 0 (zero) while turning on the laptop.
3. Keep holding the key 0.
, then do you see any menu?
Please let me know. Thank you.
Above the password ***** shows a name / username right?
I'm sorry, that's the method for resetting the toshiba laptop to factory restore:
Your friend probably deleted the recovery partition on the laptop. Did he/she also give you any recovery/restore / windows disk? Were you able to use this laptop previously?
Did he use a disk to refresh it? Does he have any disk for the toshiba laptop?
The laptop could have originally come with a previous windows version, then he upgraded to windows 7.
Do you have a working computer with a cd/dvd burner/writer? And do you have a blank CD disk?
No, not an empty one, but a usb flash drive that you did set up the password ***** previously when you were able to login the computer. Since there is no recovery / windows disk and there is no reset disk, you would need to burn one, so you need blank cd disk. Can I provide you the instructions now, then you can try later? Thank you.
I'm sorry; do you know how he refreshed it?
When you tried my step, did you use the 0 (zero) key at the top of the keyboard or on the keypad on the right?
I think the built-in recovery process is corrupted as we are doing the steps exactly as shown at the Toshiba website:
Please give me a couple of minutes to write the solution for burning a password ***** disk. You can always get back to me later via the email message from JustAnswer/Viet. Thank you.
ok, though the refersh/recovery method is not working, I'm writing the steps.
Sorry, it's not working, it looks like that recovery method is corrupted on the laptop. Thank you.
I'm sorry, yes, I'm still here. The next solution is long, so it's taking me time to write everything. Thank you.
STEP 1: Burn the password ***** disk. Please do the following on the working computer:
- From the working computer with a cd/dvd burner/writer, please download and save the zip file below:http://www.pogostick.net/~pnh/ntpasswd/cd140201.zip, and extract / unzip it, then you will get an .iso file.
, then insert the blank cd disk to the working computer
, then right-click on the extracted .iso file, then click on option Burn disk image, if show, then Burn. If it does not have that option, then you can use the free ImgBurn program to burn as image:http://www.filehippo.com/download_imgburn
STEP 2: Resetting the password. Please do the following on the problematic computer:
- Insert the burned cd disk to the problematic computer
, then turn off the computer
, then look for the option to press a key to go to boot option, and use the arrow keys on the keyboard to select the cd/dvd device, then press Enter key
(or go to bios/setup option, then set the cd/dvd drive as the first boot/startuporder.)
, then when prompted to Press any key to boot from CD/DVD drive..., then press the Enter key.
Then follow the steps in the video at the website below to reset the password:
No problem; please take your time. Also, if you do not want to go through the process of burning the password ***** disk yourself, then you can request the recovery media disk from Toshiba at the website below:
You're welcome. Please keep me updated any time. Thank you.
You're welcome. Please get back to me any time. Thank you very much for your patience,