I'm sorry about the issue. Can you please press and hold the Power on/off button on the laptop for about 10 seconds, then turn it back on, then see if you can skip?
If that does not work, yes, using the hotspot should work; please try.
Please reply at the box below to continue troubleshooting. Thank you.
I'm sorry, at that screen, what happens when you click on the option to select a Wi-Fi? Please reply at the box below. Thank you.
There is no more cost, and we guarantee our service, so don't worry. What happens when you click on the option to select a Wi-Fi?
Please let me know. Thank you.
On your smartphone, go to Settings -> Tethering and/or hotspot, etc., and check the password ***** Please let me know. Thank you.
Sorry about that. Tomorrow or whenever you can, on the smartphone, go to Settings -> Tethering and/or hotspot, etc., and change the (broadcast) channel to another number, like number 6 or 11, etc. and check. Try different channel numbers as needed until it shows up on the laptop. If needed, try setting up a laptop at another wireless place, like at friend's house. Good night. Please get back to me whenever you are available. Thank you for your patience.