I'm sorry about the issue. Are you able to print anything else?
Do you have windows xp, vista, or 7, or 8
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
I was asking my question to Specialist Sean.
Sorry, it looks like he's not available now. I can help you right now if you'd like to; if needed, Sean can continue later. Or you can wait for him. Please let me know your option. Thank you.
Thank you for your offer, but I have worked with Sean before and prefer to wait for when he is available.
welcome back my friend. I'm happy to help you and I apologize about the delay before. I was out of town but am back now. If there's a time late tonight or tomorrow morning, I'm happy to help via remote session.
I can help change the defaults back to your preferred method and reset/reload and drivers or applications that might be causing this problem.
I await your reply.