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Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 33904
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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Installed windows 10 on my laptop now only getting black

Customer Question

Installed windows 10 on my laptop now only getting black screen. Rebooted recovery screen displays. Chose the restart my pc again black screen. What should I do now
Submitted: 1 year ago.
Category: Laptop
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me the make and model of the computer and if you can still get to the sign in screen please.
Customer: replied 1 year ago.
Dell laptop purchased 2014....I cannot get to the start up screen
Customer: replied 1 year ago.
At recovery screen
Either see advanced options or restart pic.
Restart pic did not work.
Expert:  Richard replied 1 year ago.
Thanks
Get again to the recovery screen
Choose Advance Options, then last known good configuration
Let this run and tell me if it now functions please.
Customer: replied 1 year ago.
Options are:
Use a device
Troubleshoot
Under troubleshoot
Options are:
Reset this pc
Keep my files
Remove everything
Restore factory settings
Expert:  Richard replied 1 year ago.
Thanks
Choose Trouble Shoot.
Then choose System Restore.
Follow the onscreen steps and choose the last restore point, let this complete and tell me please if the computer then starts.
Let me know the results please
Customer: replied 1 year ago.
Options are
Just remove my files
Fully clean the drive
Customer: replied 1 year ago.
Which should I choose
Expert:  Richard replied 1 year ago.
You did not choose System Restore
Choose none of these options else you lose your files.
You need to first choose TroubleShoot.
Then System Restore please.
Customer: replied 1 year ago.
This should like it is going to remove my files.... I am not looking to do this.
Customer: replied 1 year ago.
How do I get out of this setting
Expert:  Richard replied 1 year ago.
I am not sure why you are there as its not what I wanted you to choose.
Power off the computer with the power button and go again, carefully following my instructions.
Customer: replied 1 year ago.
Here are my options under troubleshoot:
Reset this pic
Or
Advancement options
Expert:  Richard replied 1 year ago.
Thanks
Choose Advance Options please, then you should now see System Restore.
Customer: replied 1 year ago.
It appears to be doing system restore... I have to leave for work, if this this does not work then I will have to reach out again later.
So, let's close this ticket forniw please.
Customer: replied 1 year ago.
Thanks for getting me to this point
Expert:  Richard replied 1 year ago.
No problem, I marked this to never close, but it should now be ok.
If you can please rate my service that closes this BUT any issues you can still post me a message here at any time.
thank you
Expert:  Richard replied 1 year ago.

How did you go as I never heard back and we never completed this. Please let me know