Hello my name is ***** ***** I will do whatever I possibly can to help answer your questions. What is the model number of this laptop and so I understand what kind of problem are you having with it exactly. Usually you have to plug it in to charge. Is it not charging the battery?
I would need to satellite number and the part number there should also be a model number. Does the battery charge at all and if it does as soon as you unplug the machine does the battery deplete?
I have not heard from you can you tell me if the last info request was correct?