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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I keep getting errors re sandbox violations What are they

Customer Question

I keep getting errors re sandbox violations What are they and what actions do I need to take
Submitted: 1 year ago.
Category: Laptop
Expert:  Jess M. replied 1 year ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Before I can help you with this, please tell me the following:
1. Are you using Windows XP, Vista, 7, 8 or 10?
2. What exactly is the error message that you are getting?
3. How does the error message appear or what action triggers it? Is it when you open a particular software?
Please let me know so that I can help you further.
Best regards,
Jess
Customer: replied 1 year ago.
Windows 8 Error happens when using wild tangent games error message varies mostly #2060 which says sand box violation
Expert:  Jess M. replied 1 year ago.
Hi,
Thank you for writing back with that information. Did you get this error also when using Flash plugin in your web browser? For instance, when using your browser and accessing youtube.com.
Keep me posted.
Jess
Customer: replied 1 year ago.
I don t know what a flash plugin is and I don t go on you tube
Customer: replied 1 year ago.
listen I have an apt soon so if you can't help let me know
Expert:  Jess M. replied 1 year ago.
Thank you for writing back with that information.
This error message is associated with Flash Player.
Please try to do the following:
1. Go to Control Panel
2. Open Programs and Features
3. In the list of installed programs, locate Flash Player and its variants like Flash Player plugin
4. Uninstall ALL instances of Flash Player there
Then tell me when you are done so that I can assist you in reinstalling it.
Customer: replied 1 year ago.
everything is alphabetized and there is nothing about flash player
Customer: replied 1 year ago.
there is adobe shockwave player
Expert:  Jess M. replied 1 year ago.
Can you check for "Adobe Flash Player" or shockwave player? If you see such items, please remove them
Customer: replied 1 year ago.
ok adobe shockwave is uninstalled
Expert:  Jess M. replied 1 year ago.
Thank you.
Now, please use your web browser and then go to this link:
http://get.adobe.com/flashplayer
In that download page, UNCHECK the option for the McAfee so that it will not install it, only Flash Player.
Then follow the on screen procedures to install Flash Player.
Keep me posted.
Jess