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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Spilled oj on computer, as i was wiping it off didnt realize

Customer Question

Spilled oj on computer, as i was wiping it off didnt realize i was entering password. It said computer locked and now wont turn on.
Submitted: 1 year ago.
Category: Laptop
Expert:  IT Miro replied 1 year ago.

Hello! I am IT Miro and I will assist you on this question.

Please confirm if you are asked to type the BIOS password ***** Windows user account password.
Customer: replied 1 year ago.
Pytzoov
Expert:  IT Miro replied 1 year ago.
I am sorry, but I don't understand your reply.
What is "Pytzoov"?
Customer: replied 1 year ago.
There is no reply from you to fix the problem. Why was i charged?
Expert:  IT Miro replied 1 year ago.
You don't see my replies?
Customer: replied 1 year ago.
There has been no reply to my question.
Expert:  IT Miro replied 1 year ago.
Reply #1
Hello! I am IT Miro and I will assist you on this question.
Please confirm if you are asked to type the BIOS password ***** Windows user account password.
Reply #2
I am sorry, but I don't understand your reply.
What is "Pytzoov"?
Reply #3
You don't see my replies?
Customer: replied 1 year ago.
My computer user password ***** *****
Expert:  IT Miro replied 1 year ago.
OK.
What happens when you type your password?
Customer: replied 1 year ago.
The computer turned off after "locked"message. I turned it back on and got a message about rebooting but it wouldn't. Now it won't turn on at all goboot
Expert:  IT Miro replied 1 year ago.
Is your computer a desktop or a laptop computer?
Customer: replied 1 year ago.
Laptop
Expert:  IT Miro replied 1 year ago.
Thanks for the information!
Please do the following:
1. Completely turn off the laptop by pressing and holding the power button for several seconds
2. Disconnect the power connector from the laptop as well as any other hardware that is connected (mouse, printer, external hard disk drive, etc)
3. Turn the laptop over and remove the laptop battery
4. Press and hold the power button for 30 seconds, then release it
5. Now re-connect the battery and the power adapter and turn the laptop on
6. Enter your password ***** asked
Let me know the results.
Customer: replied 1 year ago.
Didn't come on
Expert:  IT Miro replied 1 year ago.
What exactly happens when you press the power button? Do you see your laptop's manufacturer logo or something else?
Customer: replied 1 year ago.
Nothing, screen is black. The front "on" button had been lit, but not now
Expert:  IT Miro replied 1 year ago.
Do you see any other lights or hear any sound while powering it on?
Customer: replied 1 year ago.
Battery light and power cord lights are on. Before taking out the battery all the front lights were on. The cd drawer was whirring and the fan was working, plus clicking noise. Not since the fixing.
Expert:  IT Miro replied 1 year ago.
If the steps I suggested didn't work, it seems that the motherboard or other laptop part has been damaged due to orange juice spilling.
Unfortunately, I cannot provide full diagnostics without being the laptop itself. I suggest talking the laptop to a local computer repair shop.
Customer: replied 1 year ago.
Okay, am I still getting charged?
Expert:  IT Miro replied 1 year ago.
If you are not satisfied with the service you received here, you can get a refund.
Customer: replied 1 year ago.
Since it didn't work I can't say I'm satisfied.
Expert:  IT Miro replied 1 year ago.
I will opt-out and allow another Expert to suggest you something else.
Regards,
IT Miro
Customer: replied 1 year ago.
I will take it in for repair. I'll need the $31 back though so i can pay them.