How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dustin Your Own Question

Dustin
Dustin, Senior Technician
Category: Laptop
Satisfied Customers: 12696
Experience:  15 Years saving Laptops from the recyling bin! Also worked in The US Army as A Network Switching Systems Operator/Controller
19897260
Type Your Laptop Question Here...
Dustin is online now
A new question is answered every 9 seconds

My Acer desktop became frozen. It will not respond. My

Customer Question

My Acer desktop became frozen. It will not respond. My desktop contains many games and some new blogs, also my bank and a few other things. I cannot access anything on this desktop. I purchased a new Toshiba and when I powered it up it became identical to the Acer. The new desktop does not respond at all. I sent that back and today purchased a Dell. When I power it on will it to become frozen also? Please help. No one so far has an answer for me. Thank you.....Marion
Submitted: 1 year ago.
Category: Laptop
Expert:  Dustin replied 1 year ago.

Question.. When you say your current acer desktop became frozen.

I need you to do the following. Turn it off. Now turn it on.

Watch the screen, tell me everything you see on screen , in order, up until the point it freezes.

Please be thorough and detailed. Thank you,

Dustin S.