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Ask DAVID SUGAR Your Own Question

DAVID SUGAR
DAVID SUGAR,
Category: Laptop
Satisfied Customers: 1
Experience:  Information Support Specialist at The Boys' Latin School of Maryland
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X1 Carbon 8.1 windows boots to a blue screen.

Customer Question

Hi Richard. X1 Carbon 8.1 windows boots to a blue screen.
Submitted: 1 year ago.
Category: Laptop
Customer: replied 1 year ago.
Hi Richard...laptop boots to a blue screen
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
Windows 8.1 X1 Carbon laptop boots to a blue screen
Expert:  DAVID SUGAR replied 1 year ago.

I took a look and apparently the issue you are describing is a known issue that Lenovo describes. To fix this issue please refer to this page posted by Lenovo https://support.lenovo.com/us/en/documents/ht082504. It guides you through updating the firmware for your laptop which should resolve the issue. I hope this helps. Please let me know if you have any other questions.