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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I have a Toshiba laptop. When I open the cover the request

Customer Question

I have a Toshiba laptop. When I open the cover the request password ***** and yes, I completely forgot the password. It's there any way recover the password?
Submitted: 1 year ago.
Category: Laptop
Customer: replied 1 year ago.
The laptop is a Toshiba satellite C55D-A5163. running windows 8.1
Serial no. 1E151304Q
Expert:  Jess M. replied 1 year ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Is it a password ***** your Windows 8.1 account? Is it showing your user name there and below it prompting for a password?
Please let me know so that I can help you further.
Best regards,
Jess