How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask sudipto_dutta Your Own Question

sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Laptop
Satisfied Customers: 5316
Experience:  Computer Hardware EngineerCertificate Course In Computer Maintenance,8+ years of Experience in computer troubleshooting
15197395
Type Your Laptop Question Here...
sudipto_dutta is online now
A new question is answered every 9 seconds

I have a Toshiba Satellite L875D-S7332 that was purchased in

Customer Question

I have a Toshiba Satellite L875D-S7332 that was purchased in late 2011.
The disk seems to have failed. I would like to replace it but I do not have the installation media or the Microsoft product key. Where can I find those?
Submitted: 1 year ago.
Category: Laptop
Expert:  sudipto_dutta replied 1 year ago.
Hi,
Thank You!! for posting your Question.My name is ***** ***** today I will assist you to solve or identify your problem.
Do you have the Windows recovery disc ?
Customer: replied 1 year ago.
This is not an answer. Why was I charged to be asked a question?Anyway, the answer to your question is NO. The computer was purchased from Staples. When I asked for recovery media at the time of purchase, I was told it was not available because the HDD included a windows recovery option.Today when I went for service they told me they should have supplied the media because I paid for the special setup.The result is that they did not and apparently will not provide recovery media.I have purchased recovery media and a new HDD from Toshiba, to be received later this week.I do not know if the recovery media will include the Microsoft key needed for installation and registration.
Expert:  sudipto_dutta replied 1 year ago.

First of all, we are not related to Toshiba or Staples by any means. We are Justanswer.com, a global paid support site, here we help people to solve their problem, please let me know if you want to work with us or not, otherwise I can send a refund request on your behalf.

I can help you to solve this problem also.