Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Is your BIOS originally password-protected when you upgrade? Annd after the password, your known password ***** ***** longer accepted?
Please let me know so that I can help you further.
Thank you for writing back with that information and I am very sorry about your issues. In the password ***** please try to enter a wrong or random password ***** 3 times in a row. Did your system display a hash code?
Thank you for that information. Unfortunately, I cannot assist you on this since your computer is not showing any hash could which could be used to calculate your master password. Let me opt out so that my fellow experts can assist you further.
You will be notified when another expert joins you here.
Hi, my name is ***** ***** I will do my best to assist you.
whoever informed you that the CMOS / Bios password ***** be cleared for that model, is incorrect.
Please see page 44 in this service manual from HP. http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c02030223-1.pdf
Follow those steps precisely, and you should be able to clear t he password.
If these steps dont work, then its not a BIOS password ***** rather a Drive Guard password ***** ( for the hard drive )
If thats the case, then you just need to replace the hard drive and t hen reinstall windows on the new drive. You can order a hard drive here.
Thats the lowest cost for a laptop hard drive over 300 gigabytes brand new, that Ive ever seen.
If you have further questions or concerns, let me know.
I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
I have manually uploaded the pdf document to this page http://wikisend.com/download/938772/emr_na-c02030223-1.pdf
Once downloaded, its page 44 that shows the steps needed.
Ok, thats progress.
Lets repeat the process a few times. If the bios recovery doesnt work.
That tells us you need to replace the cmos / bios battery itself..
Are you saying the small CMOS coin cell battery is brand new?
After Bios Recovery 500.. Its still asking for a password.
Question, are you 100% certain its a bios password. What happens if you remove the hard drive. Leave it out.
Then turn the machine off, then back on. Does it still ask for a password?
Ok, and you used to sign in with a finger print? So its not a bios password. Its a hard drive password ***** got you locked out.
If you replace the hard drive, and then install windows. You will be back in business. You can get a 750 Gigabyte hard drive here at a discount ( compared to best buy or walmart ) http://amzn.to/1TvWGLm Or, you can get a much smaller hard drive here for half the cost http://amzn.to/1h6gMdV
With the hard drive removed.. ( all hard drives )
Can you boot into the bios now? Have you tried the f1 , f2, escape, & delete keys at post?
Right.. But its not asking you for any passwords.. Correct?
If it was a BIOS password. It would ask for the password ***** soon as the computer turns on, every time.
Understand that if its requesting a fingerprint.. Thats not a bios password.
( and to be clear.. its doing that with all hard drives removed ) ??