Hi, My name is ***** ***** certified computer professional with over 10 years experience. I will be glad to assist you with this. .I am sorry to hear that you are having this issue.Please follow these steps> Connect the power adapter to the Surface pro and then press and hold the power button for 45 seconds.
okay, try this next please>Try holding down the Power button and the Volume up button for 15 seconds. Then, wait a few seconds, and tap the Power button again. [Note: you only have to tap the power button to turn it on, don’t hold it down]