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IT Miro
IT Miro, Computer Scientist
Category: Laptop
Satisfied Customers: 2969
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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My laptop say inaccessible boot device, who and what can fix

Customer Question

My laptop say inaccessible boot device, who and what can fix this at this time of morning
Submitted: 1 year ago.
Category: Laptop
Expert:  IT Miro replied 1 year ago.

Hello! I am IT Miro and I will assist you on this question.

Please tell me the make and model of your laptop.
Also, please tell me the Windows version installed on the laptop.
Thanks,
IT Miro
Customer: replied 1 year ago.
HP
15-R033DS
Customer: replied 1 year ago.
Was 8.1 upgraded to win 10
Expert:  IT Miro replied 1 year ago.

OK.

Did the error message appear right after upgrading to Windows 10?

Customer: replied 1 year ago.
A day after
Expert:  IT Miro replied 1 year ago.

OK, hold on.

Expert:  IT Miro replied 1 year ago.

It looks like something happened with the boot files so Windows 10 cannot load properly. Since you get this error before Windows 10 boots, you can fix the problem by using a Windows 10 installation media, which can be either a bootable USB drive or a disc. It will allow you to access the repair options.

If you don't have a Windows 10 installation media, you can create one using another working computer.

Do you have another computer you can use?

Customer: replied 1 year ago.
Only the tablet I'm using to talk to you
Expert:  IT Miro replied 1 year ago.

In that case, maybe the HP Recovery Manager will help.

To access the HP Recovery Manager, restart your laptop and while it is powering on, keep pressing the F11 key rapidly. It should bring the HP Recovery Manager menu.

Let me know if you see it.

Customer: replied 1 year ago.
OK it says choose your key board layout
Customer: replied 1 year ago.
Hello
Expert:  IT Miro replied 1 year ago.

OK, good. You can access the HP Recovery Manager.

It will allow you to restore Windows to factory defaults. If you would like to do that, you can follow the instructions.

Customer: replied 1 year ago.
It won't let me factory restore
Customer: replied 1 year ago.
It let's me only do a checkup or back up files
Expert:  IT Miro replied 1 year ago.

Hmm.

Please restart the computer and try again with the factory restore.

Customer: replied 1 year ago.
Ok one sec
Expert:  IT Miro replied 1 year ago.

If it fails again, let me know the message you see.

Customer: replied 1 year ago.
Inaccessible boot device
Customer: replied 1 year ago.
Hello
Expert:  IT Miro replied 1 year ago.

Hello again!

Were you able to reset the computer to factory defaults?

Expert:  IT Miro replied 1 year ago.

or you it still won't let you?

Customer: replied 1 year ago.
Still wont let me
Expert:  IT Miro replied 1 year ago.

Please do the following:

Restart your laptop and immediately start pressing the F10 key.

Let me know if it took you to the BIOS with several tabs.

Customer: replied 1 year ago.
it says security system configuration
Expert:  IT Miro replied 1 year ago.

What is the first tab you see?

Customer: replied 1 year ago.
System time
Expert:  IT Miro replied 1 year ago.

Do you see the "Information" tab?

Customer: replied 1 year ago.
No
Expert:  IT Miro replied 1 year ago.

Please list all tabs you see.

Customer: replied 1 year ago.
Ok theres, main, security, system configuration,
Which section do i look in
Expert:  IT Miro replied 1 year ago.

Check the Main tab.

Look for anything like "hard disk", "HDD", "IDE", "SATA".

Customer: replied 1 year ago.
No dnt see any of that
Expert:  IT Miro replied 1 year ago.

OK, please restart the laptop and then keep pressing the F2 button. That will run the system diagnostics. Leave it to run and let me know the results, especially those about hard disk.

Customer: replied 1 year ago.
Ok im in
Customer: replied 1 year ago.
There are options
Sys test
Sys info
Firmware manag
Test logs
Component test
Expert:  IT Miro replied 1 year ago.

OK, run "System test"

Customer: replied 1 year ago.
Ok its running
Customer: replied 1 year ago.
Its moving slow pls bare with me
Expert:  IT Miro replied 1 year ago.

No problem.

Expert:  IT Miro replied 1 year ago.

Is it running "system memory" test or "Primary Hard Disk Self" test?

Customer: replied 1 year ago.
Sys quick test
Expert:  IT Miro replied 1 year ago.

OK. Let me know once it finishes.

Customer: replied 1 year ago.
Its says sys quick test-PASSED
Expert:  IT Miro replied 1 year ago.

OK, good.

Please run the "Component test" now.

Expert:  IT Miro replied 1 year ago.

The first test should be memory test - you can skip that one to move to the hard disk test.

Customer: replied 1 year ago.
I see hard drive no hard disk
Customer: replied 1 year ago.
Im testing the hard drive
Expert:  IT Miro replied 1 year ago.

I thought you said you saw "no hard disk drive". What does the test say?

Customer: replied 1 year ago.
It says- PASSED
Expert:  IT Miro replied 1 year ago.

Hmm. Where did you see the "no hard disk" message?

Customer: replied 1 year ago.
I said i only saw the words hard drive, not hard disk so i ran the hard drive test
Expert:  IT Miro replied 1 year ago.

OK. I thought the results said "no hard drive".

In that case, it looks like the hard drive / disk is all right since it passed the test.

I originally thought the hard disk could have been disconnected so the laptop could not recognized it, and therefore, could not boot to Windows. However, this seems to be a Windows 10 boot problem then. Since the factory restore didn't work for some reason, you will need to have a Windows 10 disc in order to access the Windows 10 repair options.

I see you stated that you only have this laptop and a tablet. There is a way of creating a Windows 10 disc by your own, but you need to use another working computer. If that is not possible, you can use the HP recovery discs if you have them. If not, you can contact the HP to have them sent to you. You can use the recovery discs to restore your laptop to factory condition, when all worked fine.

Expert:  IT Miro replied 1 year ago.
Hello again!
Do you still require assistance with this issue?
Let me know,
IT Miro