Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Please try the following and let me know if the issue persists.
Remove all external devices, CDs, AC Adapter and battery from the computer. Keep the AC Adapter and battery unplugged.Hold the power button down for 20-30 seconds. (Nothing will appear on the display and none of the lights will light up.)Plug in the ac adapter ONLY. (Please note that a power indicator light should be lit on the ac adapter when it is plugged in).Normally power on the notebook. Check if the issue persists.Turn off the computer, remove the ac adapter and insert the battery into the system.Plug the ac adapter back into the system, the battery charging indicator light will light up.
If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N
Do you see the arrow button on the screen? Just the touch pad does not work. RIght?
S H E F I N
Is keyboard working? Are you able to login to Windows?
It seems that you have not completed the installation. How did you install Windows 10? Upgraded from Windows 7?
I would suggest you create an installation media using another computer and install it on your computer. You can get instructions from the link below.
Please go to the link below, download and run Download Tool.
The Windows Media Creation Tool will allow you to download the Windows 10 ISO directly from Microsoft, without having a product key. You can use it to clean install or Upgrade to Windows 10. It can be used to download the following editions of Windows 10 – Windows 10 Home, Windows 10 Home N, Windows 10 Home Single Language, Windows 10 Pro and Windows Pro N.
The tool includes file formats optimized for download speed, built-in media creation options for USB & DVDs, and allows for optional conversion to ISO file format. There are two versions of the tool available – a 32-bit version and a 64-bit version. Download the appropriate version of the tool and run it.
After downloading it, follow the instructions in the link below in order to create a Windows 10 disc for your computer.
After creating the Windows 10 disc, boot from the disc on your computer in which you want to install Windows 10. Try upgrading it again. If you have any questions, please let me know.
I apologize for the inconvenience caused to you. However, it seems that you have not completed the installation of Windows 10. Restart the computer and wait for sometime. Check if the computer continue the installation itself. If the issue persists, you have to create an upgrade disc and start the installation again from the beginning.
If you have completed the installation of Windows 10, you can uninstall Windows 10 to go back to Windows 7. Since you have not completed it properly, you have to complete the upgrade using Windows 10 disc and then downgrade it.
I would suggest you create an upgrade disc using another computer. You are just downloading and burning disc with the other computer.
You are not upgrading Windows 10 on this computer (your wife's computer). You are just downloading an ISO file and burning it to disc using this computer. That is your Windows 10 disc.
Insert the disc on the faulty computer, boot from the disc and start the upgrade again. Follow the on screen instructions. That is it.
Take your time and let me know the result.