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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My external monitor is hooked up to my laptop with a HDMI x

Customer Question

My external monitor is hooked up to my laptop with a HDMI x USB port cable. It worked fine with my Windows 7 but there is no signal with windows 10
Submitted: 1 year ago.
Category: Laptop
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. So are you saying that when you were using Windows 7, the external monitor was working. But when you upgraded to Windows 10, it stopped working? Or are you dealing with 2 separate computers?

Please let me know so that I can help you further.

Best regards,
Jess