It's not a dell issue, (hardware) its a issue with Windows 8.1 and the power usb is putting on devices, its a way to fix it buts it beyond my level oF knowledge
I would suggest checking if the problem is still present in Safe Mode. It is a Windows environment in which only basic Windows components are started, without any startup program that usually start with Windows.Please follow these instructions to boot into Safe Mode:1. Move the mouse cursor to the bottom left corner and right-click on the Windows logo and select Run2. There type msconfig and press Enter3. System Configuration window will open with several tabs. Click on the Boot tab, then check the Safe boot check-box and then select Network option4. Click OK and then click Restart to restart your computer5. Wait until your computer restarts and you will notice that it has booted into Safe Mode (black background)6. You will be automatically taken to your desktop. Please check all USB ports there7. After that, you can change the boot settings to as they were so Windows 8.1 can boot into "standard" mode when restarted. To do that, repeat steps 1-3 to access System Configuration. There click on the Boot tab and un-check the Safe boot check-box and click OK, then RestartLet me know the results.
sorry for the delay.
But yeah when I put it in safe mode per your instructions the phone charges on each port, but the computer does not recognizes it.
ok hold on
when i did that the screen just boots up, and then it just a black screen
Lol i have to find a way to get back in my OS first.
When i boot the machije back up it is just black, the dell screen pops up it says press f2 for setup and then f12 for boot manager, and when it boots up, its just a black screen
Do you see the usual Windows boot animation (spinning circle)?
Please do the following:1. Completely turn off the laptop2. Disconnect the power connector from the laptop as well as any other hardware that is connected (mouse, printer, external hard disk drive, etc)3. Turn the laptop over and remove the laptop battery4. Press and hold the power button for 30 seconds, then release it5. Now re-connect the battery and the power adapter and turn the laptop onLet me know if it will boot to Windows.
That did not work, i will look into other options thanks for the information
My last message to you was more than a month ago. I now see you wrote that the problem is still present.
Do you still see the black screen while trying to boot to Windows?