How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

My laptop won't accept my password. the password is correct.

Customer Question

my laptop won't accept my password. the password ***** ***** I have Windows 8.
To reset the password, it tells me to insert a USB drive, but when I do that it tells me that it is the wrong USB
Submitted: 1 year ago.
Category: Laptop
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. This happens sometimes especially if CAPS or NUM is turned on so even though you think you are typing the correct password, the computer is receiving the wrong one. Can you please check if your CAPS key is pressed or turned on? What about the NUMLOCK key?

Please let me know so that I can help you further.

Best regards,

Related Laptop Questions