Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. This happens sometimes especially if CAPS or NUM is turned on so even though you think you are typing the correct password, the computer is receiving the wrong one. Can you please check if your CAPS key is pressed or turned on? What about the NUMLOCK key?
Please let me know so that I can help you further.