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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Installed Win 10 on ASUS laptop (X550C) from Win 8.1. Now

Customer Question

Installed Win 10 on ASUS laptop (X550C) from Win 8.1. Now have NO cursor after about 5 seconds. Freezes in place. No cursor, no touchpad input. Help! Ted Meyer
Submitted: 1 year ago.
Category: Laptop
Expert:  IT Miro replied 1 year ago.

Hello! I am IT Miro and I will assist you on this question.

It looks like the upgrade didn't go well.
Does the cursor freeze right after you sign in to your account, or it freezes on the logon screen?
Customer: replied 1 year ago.
Cursor freezes after sign in; At desktop screen, cursor will move with touchpad input, then freezes. Programs accessible using keyboard., but not touchpad/cursor
Expert:  IT Miro replied 1 year ago.

OK. It is possible to run the Windows 10 repair options. One of them is to refresh the Windows 10 installation which should solve the problem you are experiencing.

Would you like to try that?

Expert:  IT Miro replied 1 year ago.
Hello again!
Do you still require assistance with this issue?
Let me know,
IT Miro

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