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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My laptop Acer V5-552P-7480 freezes up after it boots to the

Customer Question

My laptop Acer V5-552P-7480 freezes up after it boots to the opening page desktop
I have cursor control and can get to Reimage repair tool setup which it tells me I need as parts of windows are damaged or missing but it will not install the program and just sits there doing nothing if I try to open anything off the desktop it just freezes. What can I do?
Submitted: 1 year ago.
Category: Laptop
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. with your Acer laptop. Is it running Windows XP, Vista, 7, or 8?

Please let me know so that I can help you further.

Best regards,
Jess

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