How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

I just upgrades to Microsoft 10 on my newer computer. It is

Customer Question

I just upgrades to Microsoft 10 on my newer computer. It is asking for my password, I have entered every password ***** have and nothing works. Can you help my access my computer.
Submitted: 1 year ago.
Category: Laptop
Expert:  Sandy replied 1 year ago.
Hi, I am Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue
Does it ask for Microsoft account password?
Do you have any DANGEROUS URL REMOVED or msn account?
Customer: replied 1 year ago.
Just asks for a password, does not specify....what does that mean URL or msn?
Customer: replied 1 year ago.
The screen says "hi there, welcome back!" Under that is "Kuester" and under that I am suppose to enter my password.
Customer: replied 1 year ago.
Is anyone there?
Customer: replied 1 year ago.
I hope you Re not charging me for this, I have not gotten an answer!!!!!!!
Expert:  Sandy replied 1 year ago.
Please wait a minute. Let me check it once.
Expert:  Sandy replied 1 year ago.

A. There are two types of password ***** Windows 10, a local user account and an online Live Account password ***** windows uses.

If you are using the Online Live Account to login, please go to
www.live.com and login there. If you are not able to login there, please change your password ***** clicking forgot your password. You can than use this new password ***** your computer.

Also, please tell me if you have very important data/files stored on the computer?

What is the make of the computer? HP, Dell, Acer, Toshiba or other.