Laptop Questions? Ask a Laptop Technician for Answers ASAP!
What message do you get when you try to create a new account? Are you able to create a new account?
Turn off that new computer.
Press F11 at the start and choose , "System Recovery" and then choose "Reset your computer" to restore it to factory settings.
F11 key is located on the top line of HP laptop. like F1, F2.....F11
I'm sorry, I'm out of idea.s I'm opting out and leaving it for other experts. Other expert will reply back to you soon. Thank you.