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IT Miro
IT Miro, Computer Scientist
Category: Laptop
Satisfied Customers: 2957
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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Lenovo laptop will not shut down.

Customer Question

Lenovo laptop will not shut down.
Submitted: 1 year ago.
Category: Laptop
Expert:  IT Miro replied 1 year ago.

Hello! I am IT Miro and I will assist you on this question.

You should be able to completely shut down the laptop by pressing and holding the power button for several seconds.
Once the laptop has been shut down, wait for about 20 seconds and then press the power button to power it on.
Let me know what happens when you have done that.
Customer: replied 1 year ago.
Nothing happens. The screen is blank but the power button is lit up.
Customer: replied 1 year ago.
I don't have anything to add.
Expert:  IT Miro replied 1 year ago.
Will the laptop shut down when pressing and holding the power button for several seconds?
Customer: replied 1 year ago.
I am waiting for a call.
Customer: replied 1 year ago.
I assume you will call me.
Expert:  IT Miro replied 1 year ago.
Sorry, I am unable to call you at the moment.
We can continue using this chat mode.
Please do the following:
1. Completely turn off the laptop
2. Disconnect the power connector from the laptop as well as any other hardware that is connected (mouse, printer, external hard disk drive, etc)
3. Turn the laptop over and remove the laptop battery
4. Press and hold the power button for 30 seconds, then release it
5. Now re-connect the battery and the power adapter and turn the laptop on
Let me know the results.
Customer: replied 1 year ago.
The power button won't shut off-it keeps blinking and the lights at the bottom of the computer keep blinking. How do I take the battery out?
Expert:  IT Miro replied 1 year ago.
OK.
Please tell me the model number of your Lenovo laptop and I will provide the instructions how to remove the laptop battery.
Customer: replied 1 year ago.
It has several numbers on the back none of which say model number. It says Idea Pad P500. Below it has 20210. Does that help?
Expert:  IT Miro replied 1 year ago.
thanks! The model number is ***** P500.
Hold on while I provide the instructions for you.
Expert:  IT Miro replied 1 year ago.
It looks like it is not easy to get to the battery in order to remove it.
You will need to disassemble the laptop to be able to take the battery out.
Here is a video showing how to do that:
https://www.youtube.com/watch?v=Thz1BnDLU8g
The battery is located at the top. You can pause the video at 07:42 to see its position.
Customer: replied 1 year ago.
Received all your responses including need to disassemble laptop to get to battery. For some reason, problem resolved itself and so all is well for the time being. Thank you for your efforts to resolve my problem.
Expert:  IT Miro replied 1 year ago.
Hi again!
I am glad the problem is now gone!
In case the same or similar problem occurs, you can follow my instructions to disassemble the laptop and remove the laptop battery to forcefully shut down the laptop.
If you require any other assistance, I am here to help.
Regards,
IT Miro
Expert:  IT Miro replied 1 year ago.
I am here for further assistance, if needed.
Regards,
IT Miro