Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues.
First, please do the following Hard Reset procedures to revive your frozen laptop. Here are the steps, please do them IN the order they are given:
Please let me know your results so that I can help you further.
Hi Marilyn, thank you for writing back and I am glad that the problem is resolved this time. Yes, if the outlet is loose, it can cause sudden disconnect that will turn off the system.
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