I'm sorry about the issue. Can you please right-click on an empty space on the Desktop screen, then click on Personalize
(or go to Control Panel\Appearance and Personalization\Personalization)
, then click on Change desktop icons option on the left
, then check the box User's Files
, then click OK at the bottom.
, then you will see your account name folder on the Desktop, then open it, then you will see your Documents and Pictures folders, etc. there.
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I'm sorry. Did you see / try my suggestion previously yet? (Scroll up / down this web page in order to see all my replies.) Do you still need help with any computer question / issue?
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I'm sorry, you do not need to sign up for any service. Did you see / try my suggestions (scroll up / down this web page in order to see all my previous replies.) Or would you like me to connect remotely to your computer, so I can fix the issue on your computer together with you? Please reply at the box below. Thank you.
Please let me know if you still need help with this. Please reply at the box below. Thank you.