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michelleclive
michelleclive, Computer Support Specialist
Category: Laptop
Satisfied Customers: 5258
Experience:  Notebook and Handhelp support expertise
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My laptop is only 6 months old, rarely used. Display shows

Customer Question

My laptop is only 6 months old, rarely used. Display shows only the small window logo on the bottom left and on the right is a tiny emblem for desktop. How got I get all my apps back on the screen?
Submitted: 1 year ago.
Category: Laptop
Expert:  michelleclive replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
What is the make and model number of the laptop.
Customer: replied 1 year ago.
After doing more research , it may be locked? Can you help me
Expert:  michelleclive replied 1 year ago.
please let me know the make and model of the laptop
also let me know the version of windows installed
Customer: replied 1 year ago.
I don't know the model #
Customer: replied 1 year ago.
I think it's 8.1
Customer: replied 1 year ago.
Asus
Expert:  michelleclive replied 1 year ago.
ok thanks for the information
it seems that some setting might have caused the apps screen to go off
let me know when was the last time the windows screen was fine with the apps showing up correctly
Customer: replied 1 year ago.
Last week. I think it may be locked
Expert:  michelleclive replied 1 year ago.
when you click on the windows logo or the desktop emblem, what happens
does it open any menu
Customer: replied 1 year ago.
Nothinh
Customer: replied 1 year ago.
I did get to the password ***** But under my name it is locked
Expert:  michelleclive replied 1 year ago.
please let me know are we talking on the same laptop that has a problem
also press the windows key and r key on the keyboard
in the windows search box type control panel and press enter
let me know if control panel window opens or not
Customer: replied 1 year ago.
I'm on my ipad
Customer: replied 1 year ago.
I have the control panel and it gives options to adjust computer settings
Expert:  michelleclive replied 1 year ago.
press the windows key and d key together..
let me know if it shows the apps screen
Customer: replied 1 year ago.
What is the window key
Expert:  michelleclive replied 1 year ago.
on the keyboard do you see the key that has picture of windows logo on it
press that key and letter D key together
Customer: replied 1 year ago.
Ok the short cuts arepa open
Customer: replied 1 year ago.
Now I still not connecting to my wifi
Expert:  michelleclive replied 1 year ago.
since this was working fine a week ago, we can run a system restore
open control panel
Type Recovery in the Control Panel search box, and then tap or click Recovery.
Tap or click Open System Restore, and then follow the instructions.
restore the system a week or 2 back when it was running fine
once restore completes, let me know if the apps screen shows normally or not
Customer: replied 1 year ago.
Can't find system restore
Expert:  michelleclive replied 1 year ago.
open control panel
click on System and Security within Control Panel. if you dont see it, find the icon for system and click on it to open it
In the System and Security window that's now open, click or touch System.
On the left, click or touch the System protection link.
From the System Properties window that appeared, click or touch the System Restore... button.
Tap or click Next > from the System Restore window titled Restore system files and settings.

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