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michelleclive
michelleclive, Computer Support Specialist
Category: Laptop
Satisfied Customers: 4675
Experience:  Notebook and Handhelp support expertise
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Lenovo thinkpad ultrabook keyboard is not responding. Help!!!!!

Customer Question

Lenovo thinkpad ultrabook keyboard is not responding. Help!!!!! Please.
Submitted: 1 year ago.
Category: Laptop
Expert:  michelleclive replied 1 year ago.
Hi, My name is ***** ***** i will be assisting you
please let me know the model# ***** the lenovo ultrabook
Customer: replied 1 year ago.
Thanks Michelle, we are trying to locate it. Any advise?
Expert:  michelleclive replied 1 year ago.
ok no problems...please let me know how old is unit
also let me know that when was the last time the keyboard worked
Customer: replied 1 year ago.
It was manufactured in 2013. We purchased it Xmas 2014 new.
Customer: replied 1 year ago.
It worked up until 2 hours ago.
Expert:  michelleclive replied 1 year ago.
the problem seems to be of a hardware fault with the keyboard
this is further confirmed by the fact that an external keyboard is working fine so this is not related to the tablet software settings
since you purchased it in xmas 2014, its covered under warranty
i would suggest to call 1-877-4-Lenovo, 1-***-***-**** 24 hours a day 7 days/week and get an inwarranty repair\service scheduled
Let me know if you have any questions
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