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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My laptop is locked and I don't know the password. please

Customer Question

my laptop is locked and I don't know the password. please help
Submitted: 1 year ago.
Category: Laptop
Expert:  Dustin replied 1 year ago.
Welcome, my name is ***** ***** I will assist you today!
Is it your windows 8 laptop that is locked?
Does it show your email address on the sign in screen?
I look forward to your reply,
Dustin S.
Customer: replied 1 year ago.
yes
Expert:  Dustin replied 1 year ago.
Thank you. What does that email address end with. Gmail.com, AOl.com, Hotmail.com, Outlook.com, yahoo.com? And also, do you want to continue with written support. Or would you prefer that we speak over the phone? If youd prefer phone support, that option should be showing on screen. Dustin S.