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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I have forgotten my pass code laptop

Customer Question

I have forgotten my pass code for my laptop
Submitted: 1 year ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. What's the model of your laptop?
Does it have windows xp, vista, or 7, or 8?
Do you mean you cannot log in nor use the computer at all?
When you are available, please reply back at the box below to continue. Thank you,
Customer: replied 1 year ago.
I have windows7 and the style is # ***** I can not log in
Expert:  Dustin replied 1 year ago.
Welcome, my name is ***** ***** I will assist you today!
It seems the previous expert is offline. If you would like to continue now, I can help you.
Besides windows 7, is your laptop a Toshiba Satellite, Hp Pavilion, Acer Aspire, etc?
And also, does it have important pictures or files on it that you want to save. Or, is our goal here just to get the computer working again?
Thank you in advance for your response,
Dustin S.
Expert:  Viet - Laptop Tech replied 1 year ago.
Thank you for providing your Gateway laptop model.
Does it show a name or a username at the password ***** login screen?
Please reply at the box below. Thank you.