How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Sandy Your Own Question

Sandy
Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6004
Experience:  I have been fixing computers since last 7 years
33602187
Type Your Laptop Question Here...
Sandy is online now
A new question is answered every 9 seconds

I tried booting my acer laptop in safe mode and it was taking

Customer Question

i tried booting my acer laptop in safe mode and it was taking forever so i turned it off. now it wont restart. any help u can give me please?
Submitted: 1 year ago.
Category: Laptop
Expert:  Sandy replied 1 year ago.
Hi, I am Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
What error message do you get when you start up your computer?
Could you please tell me what appears on the screen step by step?
Thank you.
Customer: replied 1 year ago.
no signal, computer powers on but does not boot into windows
Customer: replied 1 year ago.
oh my screen is broken and contected to to a monitor
Expert:  Sandy replied 1 year ago.
Does it work fine with external monitor?
Expert:  Sandy replied 1 year ago.
If your laptop works fine with external monitor, then there could be an issue with either inverter, back-light or screen itself.
Inverter and back light does not cost more.
However, if screen is faulty, then, you will have to replace it with a new one.
If your laptop is under warranty, you can contact the manufacturer directly else you can also contact local hardware tech.
If you take it to local hardware tech, then, ask him to check inverter or back-light first.
If you have any other query, please let me know.
And if you take a second to rate my service, it would be greatly appreciated.
Thank you.