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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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GA-crb My problem with my Chromebook 14 is not fixed.

Customer Question

My problem with my Chromebook 14 is not fixed. you charged me $5+$31 last night. Gold bar comes up A plugin (Shockwave Flash) isn't responding-stop plugin. When I reset it like you told me it comes up with Pages unresponsive, Kill Pages or Wait.
Submitted: 1 year ago.
Category: Laptop
Expert:  Dustin replied 1 year ago.
Welcome, my name is ***** ***** I will assist you today!
Was you working with someone from JustAnswer last night? Because I do not see your previous question in your history.
If you were working from someone from JustAnswer, you may not have signed into the correct account.
Do you have a question link or any emails from last night showing the original question?
Customer: replied 1 year ago.
I think his name was Josh. This is the #***-***-**** CA by the deduction on my bank account.
Expert:  Dustin replied 1 year ago.
Im going to report this question as a duplicate and have it closed. To return to the original question ( and to avoid duplicate charges) You either need to check your email account for messages from last night.. Or call into our customer service number and have them track down your original account. D.S
Customer: replied 1 year ago.
I can't check my email, it won't let get them!
Expert:  Dustin replied 1 year ago.
You may need to reset your chrome browser. Heres how In the top-right corner of the browser window, click the Chrome menu Select Settings.At the bottom, click Show advanced settings.Under the section "Reset settings,” click Reset settings.In the dialog that appears, click Reset. Once thats complete.. Launch chrome again, and then try to sign into your email. Can you sign into it now? If so, try and locate the justanswer messages from when you were working with Josh last night. Then open one of his replies and click view reply or view answer.
Customer: replied 1 year ago.
I've done all that resetting and it still comes up with the same not responding. I'm taking it to the store I bought it from so they can fix it. Thank you for your help.
Expert:  Dustin replied 1 year ago.
Not a problem. I wasnt attempting to fix the original issue you stated. But rather, allow you to get back into your email so that you could review t he messages from last night and find your account. I have already messaged customer service to close and refund this question. I implore you to contact customer service so that you can track down your account from last night. Dustin S.
Expert:  Christine-cssm replied 1 year ago.
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you.
http://www.justanswer.com/laptop/96s5y-problem-chromebook-14-not-fixed-charged.html#re.v/173/
Thank you, ***** Support Team.