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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I just bought a new laptop with Windows 8.1 and would like

Customer Question

Hi. I just bought a new laptop with Windows 8.1 and would like to restore the backup that was done with my Windows 7 laptop. Can you please help me do this?
Submitted: 1 year ago.
Category: Laptop
Expert:  aitizaz replied 1 year ago.
Hello and welcome to Just Answer! I amCustomerand i will assist you todaydo you want to restore from the backup of outlook?
Customer: replied 1 year ago.
no. i want to restore from the Windows 7 backup which includes my outlook files
Expert:  aitizaz replied 1 year ago.
so you have a complete backup of windows 7?
Customer: replied 1 year ago.
yes
Expert:  aitizaz replied 1 year ago.
OK! please give me a minute
Customer: replied 1 year ago.
OK. Typing is OK.We do not need to connect via phone
Expert:  aitizaz replied 1 year ago.
Alright!
Expert:  aitizaz replied 1 year ago.
OK! please do the following:1. Take your mouse cursor to the right top of the screen and slide down. a menu will open up. select SEARCH
Expert:  aitizaz replied 1 year ago.
2. Now type RECOVERY in the search box. You will see WINDOWS 7 FILE RECOVERY to the left of the screen. Please select it.
Expert:  aitizaz replied 1 year ago.
3. now click SELECT ANOTHER BACKUP TO RECOVERY FILES FROM and browse to the backup on your external hard disk. Please connect external hard disk before proceeding with these steps.
Customer: replied 1 year ago.
That function was available for Windows 8 but it is not available fro Windows 8.1
Expert:  aitizaz replied 1 year ago.
OK! let me confirm. please hold on
Expert:  aitizaz replied 1 year ago.
Have you ever installed VM ware on your computer?
Customer: replied 1 year ago.
Not in my new computer
Expert:  aitizaz replied 1 year ago.
any previous experience? The reason is that there is no such utility available for windows 8.1 as such. You were right. So in order to restore from the backup your created in windows 7, you need to install windows 7 on the VM ware and restore the files there. you can save them on any of the drives you have.
Expert:  aitizaz replied 1 year ago.
here is an alternate method but i am not sure if this will work for you or not: http://www.howtogeek.com/212768/how-to-restore-windows-7-backups-on-windows-8.1-or-10/
Expert:  aitizaz replied 1 year ago.
do you have any further questions please?
Customer: replied 1 year ago.
Hi. I will read your suggestion and then see what the best option is...
Expert:  aitizaz replied 1 year ago.
OK! do let me know if you need any further help. thank you
Customer: replied 1 year ago.
I already tried the option that you are suggesting in the link and did not work
Expert:  aitizaz replied 1 year ago.
OK! then the only option remains with us is to install VM ware and restore from the backup. Install windows 7 on VM ware
Customer: replied 1 year ago.
I need to step out of my office so I will reconnect whenever I have chance in the next 24 hours.
Thanks!
Expert:  aitizaz replied 1 year ago.
OK! Sure. see you then. take care
Customer: replied 1 year ago.
Are you there? Can we continue with this?
Customer: replied 1 year ago.
Hi. I will be available to reconnect later tonight. I hope we can connect then.
Customer: replied 1 year ago.
Hi. Are you there? I am now available to continue with your proposed solution.
Expert:  aitizaz replied 1 year ago.
Hello! Do you have windows 7 disk so that we may install it on your VM WARE installation?
Customer: replied 1 year ago.
Hi. It was going to be too complicated to create a VM in my computer and upload W7 so I just restored my files in a friend's computer that had W7 and then copied them to my new computer.
Thanks,
Daniel
Expert:  aitizaz replied 1 year ago.
Good to know that. Thank you very much for coming to Just Answer.