yes I can access the c drive but the 'documents' folder which had hundreds of files with approx. 30 folders now has only 2 files
yes - but I'm not one of them
I would prefer not to have you access my machine remotely for the time being
Thanks tho for the offer
Hi have done that and I'm still not there
I have windows 8 and I have no idea where the Start key is - can you help here please
ok - both options said I am not the administrator so can't process
ok - I can't get to the command prompt Admin the windows key (this right? ) When I click it and the X (with and without the shift key nothing happens)
I can get to the command line by searching in in the windows 8 apps. Then I get the following message
that's the key I enter plus the x and nothing happens
As I am the only user why aren't I the administrator?
what app am I looking for?
here is the response
OK - sorry I didn't get the right click bit - have just done it and received the line you wrote so will now restart.