How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

I have a Hewlett Packard HP-15-d049tu Notebook PC. Windows

Customer Question

I have a Hewlett Packard HP-15-d049tu Notebook PC. Windows 8.1 installed and wireless network connected. Last evening the computer was closed down routinely. This morning when turned on we got a blank screen with the curser only showing. Is there anyway we can get it going normally. This computer belongs to my wife and I am using my Dell. email address***@******.***.
Submitted: 1 year ago.
Category: Laptop
Expert:  Charles A. Roberts replied 1 year ago.
Hello my name is ***** ***** I will do whatever I possibly can to help answer your questions. I am sorry you have encountered this kind of problem. First Are you able to shut it off completely at all by holding the power button till it shuts off. When it does turn the machine back on and tell me if it's doing the exact same thing?

Related Laptop Questions