How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

My Toshiba has a virus it took me to get in safe mode

Customer Question

My Toshiba has a virus it took me for ever to get in safe mode but I can't teather to my phone
Submitted: 1 year ago.
Category: Laptop
Customer: replied 1 year ago.
I need help getting rid of the bad virus
Expert:  Dustin replied 1 year ago.
Welcome, my name is ***** ***** I will assist you today!
To get started, I need to know what version of windows you are using, Windows XP, Widows Vista, Windows 7, or Windows 8
Also, when you mention tethering your phone, are you trying to tether because you access the internet through your phone. Or, was there some other reason.
Thank you,
Dustin S.
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
Wimdows
Customer: replied 1 year ago.
Video live better on my phone the computer won't go online
Expert:  Dustin replied 1 year ago.
Ive sent the offer to cover the phone call, and an eventual screen sharing session once we get the computer back to a useable state. While waiting for you to accept that offer, Ill keep discussing the issue. You mentioned safe mode.. Can you boot into safe mode? This is important as we may need to do some repairs, and if windows is running within safe mode, that will help determine what repairs we attempt.
Expert:  Dustin replied 1 year ago.
Ive sent the offer to cover the phone call, and an eventual screen sharing session once we get the computer back to a useable state. While waiting for you to accept that offer, Ill keep discussing the issue. You mentioned safe mode.. Can you boot into safe mode? This is important as we may need to do some repairs, and if windows is running within safe mode, that will help determine what repairs we attempt.