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Barun
Barun, Computer Support Specialist
Category: Laptop
Satisfied Customers: 11183
Experience:  8+ years of professional experience in providing support for tech-related issues, including computers, email and software.
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I have an acerC720 that i haven't used in a while but now cannot

Customer Question

i have an acerC720 that i haven't used in a while but now cannot remember my signin password how do i retrieve it or set a new password
Submitted: 1 year ago.
Category: Laptop
Expert:  Barun replied 1 year ago.
Hi, and thank you for asking your question.
Are you referring to the password ***** your Windows user account?
If so, are you using Windows XP, Vista, 7 or 8?
Keep me posted.
Customer: replied 1 year ago.
its a google chromebook and i don't think it uses any windows program
Customer: replied 1 year ago.
hello.../////???????
Expert:  Barun replied 1 year ago.
I see, all right. Would you like to carry out a factory reset of the Chromebook now, which will restore the system back to factory defaults and allow you to create a new account in the process?
Keep me posted.
Customer: replied 1 year ago.
yes
Expert:  Barun replied 1 year ago.
Okay. Now, at the login screen (where you get prompted for the password), please press and hold Ctrl + Alt + Shift + R (on your keyboard.)
Click "Restart" to restart your Chromebook.
Doing so brings up the Powerwash prompt, which you can choose to wipe the system clean within a few minutes.
Follow the instructions in the on-screen prompt, and you should be good to go.
If you need more help, please use the Reply tab to continue our conversation.
If you do not require further assistance, kindly do not forget to rate my service by clicking on a star at the top of this page. Thank you!
Expert:  Barun replied 1 year ago.
If you face any issues while carrying out the steps as directed, just reply back to me below please. Thank you.