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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My Toshiba Portable SuperMulti Drive PA3834U-1DV2 will not

Customer Question

My Toshiba Portable SuperMulti Drive PA3834U-1DV2 will not function with my Toshiba laptop. I see many very disappointed owners with the same problem. My new DVD arrived today and with such a simple setup I was looking forward to using it. Can you help me with my DVD.
Submitted: 1 year ago.
Category: Laptop
Expert:  Shefin replied 1 year ago.
Hello!
Thank you for your question. I amCustomerand I look forward to helping you with your issue today.
Have you tried to open it from My Computer/This PC?
Are you able to play other DVDs?
Do you see any error codes or messages?
Thank you.
S H E F I N
Customer: replied 1 year ago.
Have you tried to open it from My Computer/This PC? - NO
Nothing plays at all
No messages, no menu, not even a chime when the USB ports are attached.
I don't think that the unit is broken. I feel that there is a software not compatible
Expert:  Shefin replied 1 year ago.
Hi, Can I access your computer remotely and check the issue? Thank you.S H E F I N
Customer: replied 1 year ago.
Yes. the DVD is attached
Customer: replied 1 year ago.
There is a code key that I have
Customer: replied 1 year ago.
serial number YS10B22-7PECJCB-V6FBALH-SCN8ZK4
Expert:  Shefin replied 1 year ago.
Hi, I apologize for the delay in response. Please go to the link below, click Download listed under All-In-One: TeamViewer full version.https://www.teamviewer.com/hi/index.aspx After installing it, let me know the ID (E.g 578 467 234) and password (E.g. 2345). Thank you.S H E F I N
Customer: replied 1 year ago.
ID 659 737 484 Password ***** The program is waiting for your ID
Expert:  Shefin replied 1 year ago.
Hi, I apologize that the connection got disconnected. Can you open teamviewer and let me know the new password? Thank you.S H E F I N
Customer: replied 1 year ago.
Thanks, ***** ***** good evening.
Expert:  Shefin replied 1 year ago.
Hi,
If you have any questions, please be back. I will be happy to assist you.
Thank you.
S H E F I N