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Shefin
Shefin, Laptop Support Specialist
Category: Laptop
Satisfied Customers: 4945
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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My asus laptop seems frozen and when I sign in and click on

Customer Question

my asus laptop seems frozen and when I sign in and click on email or email nothing happens and my icons for word doc. etc don't appear on the pages.....how can you help.
Submitted: 1 year ago.
Category: Laptop
Expert:  Shefin replied 1 year ago.
Hello!
Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
May I know the operating system you are using? Is it Windows 7?
May I know the model number of your computer?
Since when are you experiencing the issue?
Thank you.
S H E F I N
Customer: replied 1 year ago.
windows 8
how can i find the model numberfor a few days
Customer: replied 1 year ago.
this service isn't working for me.....cancel my order now.
Expert:  Shefin replied 1 year ago.
Hi, I would suggest you use the Refresh PC option. It will not delete any of your data or programs. Please follow the instructions in the link below and let me know if the issue persists.http://www.howtogeek.com/132428/everything-you-need-to-know-about-refreshing-and-resetting-your-windows-8-pc/ Please do not use Reset PC. Use Refresh PC. If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N