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Josh
Josh, Computer Enthusiast
Category: Laptop
Satisfied Customers: 16351
Experience:  Laptop expert
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Something by the name of DOC to PDF by myway has appeared on

Customer Question

something by the name of DOC to PDF by myway has appeared on my laptop. How do I get rid of it ?
Submitted: 1 year ago.
Category: Laptop
Expert:  Josh replied 1 year ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!
I would like to do a screen sharing session where I can connect to your computer and remove the virus for you. I am sending you the offer now, please accept it and I will provide you with the steps. It may take 1-3 minutes for the Additional Services offer to appear.
Customer: replied 1 year ago.
What do I do next ?
Expert:  Josh replied 1 year ago.
Do you see the Additional Service offer on here or through your email? I am waiting for you to accept the offer so we can continue
Customer: replied 1 year ago.
I am all to hell here just cancel everything for now . Thank You.
Expert:  Josh replied 1 year ago.
If things are busy around you, you can come back here when you are free again.
Customer: replied 1 year ago.
Actually I am not feeling well and I keep clicking on the wrong things. Sorry to waste your time.
Expert:  Josh replied 1 year ago.
It is not a problem! I hope that you feel better -- I would suggest that we try to fix the issue because you do have a virus on your computer.
Do you see the Additional Services offer?
Customer: replied 1 year ago.
Yes. The problem being a senior citizen tend to be come confused at times with computers, so we shall cancel things. .
Expert:  Josh replied 1 year ago.
If you see the Additional Services offer, please accept it so we can continue